Health plans and insurers

Blue Cross and Blue Shield of North Carolina

Phone, published email, fax, addresses and the next step for your office.

15 contact routesNo directory research calls placed

eligibility benefits

Commercial providers: eligibility, benefits, claim status

Official page read

Phone800-214-4844Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

Page layout ambiguous in extraction on which numbers are claim vs appeals; confirm.

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Blue Medicare HMO/PPO providers

Official page read

Phone888-296-9790Published hours

Not published in this record

Product, plan and location

medicare advantage
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Pre-certification and prior approval (Carelon)

Official page read

Phone800-672-7897Fax

919-765-2081

Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

Carelon Medical Benefits Management shares the 800 number.

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health (mental health and substance use)

Official page read

Phone800-288-3976Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commercial appeals

Official page read

Phone800-571-7942Fax

866-987-4161

Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax appeals

Blue Medicare appeals fax

Official page read

Phone

No phone listed for this route

Fax

336-794-1557

Published hours

Not published in this record

Product, plan and location

medicare advantage
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

edi clearinghouse support

eSolutions Help Desk (Blue e, HIPAA, EDI)

Official page read

Phone888-333-8594Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Blue e and EDI claims help

Official page read

Phone866-455-8414Fax

800-610-0050

Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Credentialing and enrollment / Network management

Official page read

Phone800-777-1643Fax

919-765-4349

Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

Two fetches disagreed whether credentialing fax is 919-765-4349 or 919-765-7016 (contractual updates); confirm.

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Healthy Outcomes (care management)

Official page read

Phone800-218-5295Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Retail pharmacy prior approval requests and statuses

Official page read

Phone877-727-3784Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

Retail pharmacy general line 800-624-5060.

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Out-of-state BlueCard eligibility and claim status

Official page read

Phone800-676-2583Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Healthy Blue (NC Medicaid) provider services

Official page read

Phone844-594-5072Published email

nc_provider@healthybluenc.com

Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Healthy Blue NC is a BCBSNC Medicaid plan administered with Elevance.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Healthy Blue Care Together (NC Children and Families Specialty Plan) provider services

Official page read

Phone833-777-3698Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Healthy Blue (NC) member services (member line)

Official page read

Phone844-594-5070Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

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Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

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Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Blue Cross and Blue Shield of North Carolina

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