Blue Cross and Blue Shield of North Carolina

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy prior auth

Retail pharmacy prior approval requests and statuses

Official page read

Phone877-727-3784Published hours

Not published in this record

Product, plan and location

commercial
North Carolina

Mailing address

Not researched for this route

Retail pharmacy general line 800-624-5060.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

PBM name and the pharmacy identifiers on the card
Drug, formulation and prescription information
Prescriber details and previous review reference

Questions to resolve

Is this processed under the medical or pharmacy benefit?
What is the correct review and submission channel?
Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.