DialClerk Directory

Blue Cross Blue Shield Federal Employee Program (FEP)

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

FEP Anthem Georgia customer service and claim inquiries

Official page read
Phone800-282-2473Published hours

Monday–Friday, 8 a.m.–5:30 p.m. EST; Thursday closed 8–9:30 a.m. for training.

Product, plan and location

fehb
Georgia

Mailing address
PO Box 105557 Atlanta, GA 30348-5557

Claims mailing address published with Georgia FEP customer service; not the separate Blue Open Access POS contact.

The current Georgia federal-employee page publishes this general customer-service number for claim questions, finding a provider and medical-facility questions. This record does not assert a dedicated provider-only desk. Its Blue Open Access POS section lists a different number and hours.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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