DialClerk Directory

Blue Cross Blue Shield of Massachusetts

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider Service — physicians (benefits, eligibility, claims)

Official page read
Phone800-882-2060Published hours

Provider Service: Mon, Tue, Wed, Fri 8:30 a.m.–4:30 p.m.; Thu 9:30 a.m.–4:30 p.m. (Eastern)

Product, plan and location

commercial · medicare advantage
Massachusetts

Mailing address

Not researched for this route

Blue Cross requires providers to use its self-service tools (Provider Central, InfoDial) first for eligibility, benefits, claim, check and authorization status. On certain 2026 Fridays the line is open only for benefits and eligibility requests (see page).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Service — hospitals (benefits, eligibility, claims)

Official page read
Phone800-451-8123Published hours

Provider Service: Mon, Tue, Wed, Fri 8:30 a.m.–4:30 p.m.; Thu 9:30 a.m.–4:30 p.m. (Eastern)

Product, plan and location

commercial · medicare advantage
Massachusetts

Mailing address

Not researched for this route

Hospital provider service line. Blue Cross requires providers to use its self-service tools (Provider Central, InfoDial) first for eligibility, benefits, claim, check and authorization status.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Service — ancillary providers (benefits, eligibility, claims)

Official page read
Phone800-451-8124Published hours

Provider Service: Mon, Tue, Wed, Fri 8:30 a.m.–4:30 p.m.; Thu 9:30 a.m.–4:30 p.m. (Eastern)

Product, plan and location

commercial · medicare advantage
Massachusetts

Mailing address

Not researched for this route

Ancillary provider service line. Blue Cross requires providers to use its self-service tools (Provider Central, InfoDial) first for eligibility, benefits, claim, check and authorization status.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Payspan help (electronic payments/remittance)

Official page read
Phone877-331-7154Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Payspan Inc. support for Blue Cross electronic payments and remittances.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice