DialClerk Directory

Canopy Health

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Canopy Health claims — facility claims processed by MedPoint Management (paper address and payer IDs)

Official page read
Phone800-898-1016Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
California

Mailing address
Canopy Health P.O. Box 7020-26 Tarzana, CA 91357

Paper facility claims (from 12/23/2025).

Since January 2026 Canopy Health facility claims are processed by MSO MedPoint Management. Electronic payer IDs: Office Ally MPM71, Change Healthcare CNPY1. Professional claims go to the member's medical group (Hill, John Muir Physician Network, Meritage, Providence, SCCIPA, Dignity Santa Cruz), whose payer IDs and addresses are on the same page. EFT/ERA via Zelis.

View source ↗ · Source checked 2026-10-25 · MSO change notice: customer service phone, payer IDs, paper claims address ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

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  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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