DialClerk DirectoryCarelon Behavioral Health (formerly Beacon Health Options)
Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.
behavioral health
Confirm the exact product or service
National contact — confirm product and location
Not researched for this route
Listed on a Carelon site-change form.
View source ↗ · Source checked 2026-10-20
Report an updatebehavioral health
Confirm the exact product or service
Massachusetts
Not researched for this route
Authorization by portal, phone or fax; clinical staff 24/7 for urgent. Old Beacon numbers discontinued.
View source ↗ · Source checked 2026-10-20
Report an updatebehavioral health
Confirm the exact product or service
California
Not researched for this route
Cypress CA office.
View source ↗ · Source checked 2026-10-20
Report an updatebehavioral health
provider.relations.IL@carelon.com
Illinois Humana program provider-relations inquiries; separate from automated phone access.
Published hours24 hours a day, 7 days a week (access line)
Confirm the exact product or service
Illinois
Not researched for this route
Carelon’s current Illinois page identifies this as its 24-hour Humana access line and publishes the program provider-relations email separately. The currently designated 2026 Humana Dual Fully Integrated HMO D-SNP manual also identifies this phone as automated eligibility verification / IVR. These hours describe access, not a promise of a continuously staffed provider-relations desk. Claim disputes, appeals and prior-authorization submission channels are distinct and are not assigned to this record.
View source ↗ · Source checked 2026-10-22 · Current Humana Illinois documents index; D-SNP manual designation ↗ · 2026 Humana D-SNP manual, behavioral-health contact table, printed page 79 ↗
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Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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