Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
claims
Medical paper claims and claim correspondence — CarePlus
Official page read
Phone
No phone listed for this route
Published hours
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Product, plan and location
medicare advantage Florida
Mailing addressCarePlus Health Plans
Attn: Claims Department
P.O. Box 14601
Lexington, KY 40512-4601
Paper CMS-1500/UB-04 claims and claim-related correspondence when EDI fails.
Electronic 837 claims via Availity Essentials using CarePlus payer ID 95092 (Availity-specific). Paper claims only if all EDI methods fail and after contacting your provider services executive. Contracted filing limit 180 days; non-contracted 12 months. Written requests to review denied claims go to the same P.O. Box.
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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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