Medicare and Medicaid

CGS Administrators (DME MAC JB/JC)

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

provider services

Jurisdiction C customer contact center

Official page read

Jurisdiction C DME customer support and myCGS help; use self-service for information available through the IVR or myCGS.

Published hours

Mon–Fri 7am–5pm Central (8am–6pm Eastern), except published holiday and training closures

Product, plan and location

medicare
Alabama · Arkansas · Colorado · Florida · Georgia · Louisiana · Mississippi · New Mexico · North Carolina · Oklahoma · Puerto Rico · South Carolina · Tennessee · Texas · US Virgin Islands · Virginia · West Virginia

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

Not researched for this route

Menu guidance in the source record

Claim- and eligibility-specific calls require Computer Telephone Integration (CTI) authentication; representatives do not authenticate those details verbally.

Menus can change. No live call verification is claimed.

This is the Jurisdiction C durable medical equipment support route. The current 2026 schedule includes full-day holiday and training closures and partial training closures; consult the linked hours page for the exact date. The separate automated IVR has different availability.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-09-08 · Customer Support hours and 2026 closure schedule ↗ · Customer Support and required CTI authentication ↗ · Current Jurisdiction C index ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Jurisdiction C IVR

Official page read

Phone866-238-9650

Automated Jurisdiction C DME claim status, pricing, check/payment and other self-service information.

Published hours

IVR menu: 24/7 except upgrades or maintenance. System-access options: Mon–Fri 6am–9pm and Sat 6am–4pm Central; Common Working Files options may have shorter availability.

Product, plan and location

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

Not researched for this route

Automated IVR availability is separate from staffed Customer Support hours. The source qualifies the 24/7 menu with narrower system-access hours and possible maintenance interruptions.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-05-22 · Source revision Reviewed 2026-08-12 · Current Jurisdiction C contact directory ↗ · Current Jurisdiction C index ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Jurisdiction C telephone reopenings

Official page read

Phone866-813-7878

Jurisdiction C DME telephone reopenings for eligible minor claim errors or omissions after a final claim determination.

Published hours

Mon–Fri 7am–5pm Central

Product, plan and location

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

CGS – Jurisdiction C Written Reopenings PO Box 20010 Nashville, TN 37202

Typed written reopening requests using the current required form; the general written-inquiry fax is not a reopening submission channel.

Use this route for eligible minor claim corrections after receiving the remittance notice. It does not handle general claim-status, payment or coding questions. Since August 1, 2026, CGS no longer accepts faxed or handwritten reopening requests. Written requests use the required typed form by mail or the myCGS portal.

View source ↗ · Source checked 2026-10-22 · Current contact directory and August 1, 2026 reopening change ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Jurisdiction C written inquiries

Official page read

Phone

No phone listed for this route

Fax

615-782-4490

Jurisdiction C DME written inquiries; not reopening requests.

Published hours

Not published in this record

Product, plan and location

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

CGS – Jurisdiction C Written Inquiries PO Box 20010 Nashville, TN 37202

Jurisdiction C written inquiries.

The current directory publishes this fax for written inquiries. Reopening requests are a separate process: faxed and handwritten reopening requests have not been accepted since August 1, 2026. No fax-receiving hours are published for this route.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-09-08 · Separate reopening process and fax restriction ↗

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CGS Administrators (DME MAC JB/JC)

Jurisdiction C customer contact center

Jurisdiction C IVR

Jurisdiction C telephone reopenings

Jurisdiction C written inquiries

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CGS Administrators (DME MAC JB/JC)

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.