DialClerk Directory

CGS Administrators (DME MAC JB/JC)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Jurisdiction C customer contact center

Official page read
Phone866-270-4909

Jurisdiction C DME customer support and myCGS help; use self-service for information available through the IVR or myCGS.

Published hours

Mon–Fri 7am–5pm Central (8am–6pm Eastern), except published holiday and training closures

Product, plan and location

medicare
Alabama · Arkansas · Colorado · Florida · Georgia · Louisiana · Mississippi · New Mexico · North Carolina · Oklahoma · Puerto Rico · South Carolina · Tennessee · Texas · US Virgin Islands · Virginia · West Virginia

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

Not researched for this route

Menu guidance in the source record

Claim- and eligibility-specific calls require Computer Telephone Integration (CTI) authentication; representatives do not authenticate those details verbally.

Menus can change. No live call verification is claimed.

This is the Jurisdiction C durable medical equipment support route. The current 2026 schedule includes full-day holiday and training closures and partial training closures; consult the linked hours page for the exact date. The separate automated IVR has different availability.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-09-08 · Customer Support hours and 2026 closure schedule ↗ · Customer Support and required CTI authentication ↗ · Current Jurisdiction C index ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Jurisdiction C IVR

Official page read
Phone866-238-9650

Automated Jurisdiction C DME claim status, pricing, check/payment and other self-service information.

Published hours

IVR menu: 24/7 except upgrades or maintenance. System-access options: Mon–Fri 6am–9pm and Sat 6am–4pm Central; Common Working Files options may have shorter availability.

Product, plan and location

medicare
Alabama · Arkansas · Colorado · Florida · Georgia · Louisiana · Mississippi · New Mexico · North Carolina · Oklahoma · Puerto Rico · South Carolina · Tennessee · Texas · US Virgin Islands · Virginia · West Virginia

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address

Not researched for this route

Automated IVR availability is separate from staffed Customer Support hours. The source qualifies the 24/7 menu with narrower system-access hours and possible maintenance interruptions.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-05-22 · Source revision Reviewed 2026-08-12 · Current Jurisdiction C contact directory ↗ · Current Jurisdiction C index ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Jurisdiction C telephone reopenings

Official page read
Phone866-813-7878

Jurisdiction C DME telephone reopenings for eligible minor claim errors or omissions after a final claim determination.

Published hours

Mon–Fri 7am–5pm Central

Product, plan and location

medicare
Alabama · Arkansas · Colorado · Florida · Georgia · Louisiana · Mississippi · New Mexico · North Carolina · Oklahoma · Puerto Rico · South Carolina · Tennessee · Texas · US Virgin Islands · Virginia · West Virginia

Published service area

Medicare fee-for-service durable medical equipment, Jurisdiction C; confirm the supplier and claim jurisdiction.

Mailing address
CGS – Jurisdiction C Written Reopenings PO Box 20010 Nashville, TN 37202

Typed written reopening requests using the current required form; the general written-inquiry fax is not a reopening submission channel.

Use this route for eligible minor claim corrections after receiving the remittance notice. It does not handle general claim-status, payment or coding questions. Since August 1, 2026, CGS no longer accepts faxed or handwritten reopening requests. Written requests use the required typed form by mail or the myCGS portal.

View source ↗ · Source checked 2026-10-22 · Current contact directory and August 1, 2026 reopening change ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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