Medicare and Medicaid

CMS Benefits Coordination & Recovery Center (BCRC)

Phone, published email, fax, addresses and the next step for your office.

2 contact routesNo directory research calls placed

eligibility benefits

BCRC customer service — Medicare Secondary Payer and coordination of benefits

Official page read

Phone855-798-2627TTY phone855-797-2627Published hours

Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Not researched for this route

CMS Benefits Coordination & Recovery Center (formerly COBC) for questions about Medicare Secondary Payer (MSP) records, which payer is primary, updating other-insurance information on the beneficiary's Medicare record, and NGHP recovery. Providers and MACs refer MSP record questions here; MACs cannot change the CWF MSP record. The Commercial Repayment Center (GHP recovery) uses the same toll-free line.

View source ↗ · Source checked 2026-10-25 · Palmetto GBA JJ Part B contact page: MSP contractor 855-798-2627, TTY 855-797-2627 ↗ · CGS JB contact page: BCRC customer service 1.855.798.2627 and MSP General Correspondence P.O. Box 138897 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

BCRC Data Collections (coordination of benefits) correspondence

Official page read

Phone

No phone listed for this route

Fax

833-844-1427

Published hours

Not published in this record

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Medicare - Data Collections P.O. Box 138897 Oklahoma City, OK 73113-8897

Coordination of benefits / MSP correspondence

Mail or fax correspondence related to reporting a case or coordination of benefits (MSP record updates). The CMS page notes that payments/forms should go to the return address on any recovery letter received. MAC pages list this box as "Medicare – MSP General Correspondence".

View source ↗ · Source checked 2026-10-25

Report an update

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Suggest a contact correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

CMS Benefits Coordination & Recovery Center (BCRC)

BCRC customer service — Medicare Secondary Payer and coordination of benefits

BCRC Data Collections (coordination of benefits) correspondence

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-up
on your office’s worklist.

See how it could work for your practice

CMS Benefits Coordination & Recovery Center (BCRC)

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.