DialClerk Directory

CMS Benefits Coordination & Recovery Center (BCRC)

Eligibility and benefits

Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.

eligibility benefits

BCRC customer service — Medicare Secondary Payer and coordination of benefits

Official page read
Phone855-798-2627TTY phone855-797-2627Published hours

Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time, except holidays

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Not researched for this route

CMS Benefits Coordination & Recovery Center (formerly COBC) for questions about Medicare Secondary Payer (MSP) records, which payer is primary, updating other-insurance information on the beneficiary's Medicare record, and NGHP recovery. Providers and MACs refer MSP record questions here; MACs cannot change the CWF MSP record. The Commercial Repayment Center (GHP recovery) uses the same toll-free line.

View source ↗ · Source checked 2026-10-25 · Palmetto GBA JJ Part B contact page: MSP contractor 855-798-2627, TTY 855-797-2627 ↗ · CGS JB contact page: BCRC customer service 1.855.798.2627 and MSP General Correspondence P.O. Box 138897 ↗

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Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.

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  • Member and subscriber details from the card
  • Proposed service dates and procedure codes
  • Provider location and network information

Questions to resolve

  • Is coverage active for this date and service?
  • Do limits, referrals, authorizations or other coverage affect this request?
  • What source and reference support the benefit quote?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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