DialClerk Directory

Collective Health

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Prior authorization phone - American Health Holding (Highmark-network members)

Official page read
Phone877-599-2911

Medical authorizations (select 'Medical Authorizations')

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Page says prior authorizations are handled through American Health Holding (AHH); for faster service call the number on the back of the member ID card, otherwise call this number and select 'Medical Authorizations'. Online portal listed on the page: collectivehealth.getprecert.com.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Prior authorization clinicals fax - American Health Holding (Highmark-network members)

Official page read
Phone

No phone listed for this route

Fax

844-354-0205

Clinical documentation for prior authorization requests

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Fax for clinicals only (the AHH portal has no option to upload clinicals). Include the reference number if you have one.

View source ↗ · Source checked 2026-10-25

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prior authorization

Providence Health Plan Powered by Collective Health - medical authorizations phone

Official page read
Phone855-383-3585

Provider phone support - select 'Medical Authorizations'

Published hours

Not published in this record

Product, plan and location

commercial
Oregon · Washington

Mailing address

Not researched for this route

Page: for questions about Providence Health Plan Powered by Collective Health members, call the number on the back of the member ID card; otherwise call this number and select 'Medical Authorizations'. Check that the ID card says 'Powered by Collective Health' before using this line; PA is handled by American Health Holding or Cigna per the PA requirements page.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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