Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

CBH claims appeals (late submission / timely filing) email

Official page read

Phone

No phone listed for this route

Published email

CBHClaims.Appeal@phila.gov

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Email the CBH Claims Electronic Appeals Process Form for claims rejected for late submission due to CBH processing errors.

View source ↗ · Source checked 2026-10-25

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appeals grievances

CBH Provider Complaint Hotline

Official page read

Phone215-413-8581Published hours

Monday – Friday 8:00 a.m. – 5:00 p.m.

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Providers call to make a complaint about a CBH employee or CBH practice.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

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Denial notice, remittance and reason codes
Previous appeal confirmation and decision
Supporting evidence and any required authorization to represent the member

Questions to resolve

Is this a claim correction, provider dispute or member appeal?
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How can the office confirm receipt and track the decision?

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