Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Paper claims mailing address and electronic payer ID — STAR/CHIP

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address

Community Health Choice, Inc. PO Box 301404 Houston, TX 77230-1404

Paper claims

From STAR Quick Reference Guide (rev. 10/2024; address effective 8/27/2024). Electronic payer ID 48145 (Availity or Change Healthcare); online Claim Center also available. Refund lockbox: P.O. Box 4818, Houston, TX 77210-4818.

View source ↗ · Source checked 2026-10-24

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claims

Claims payment reconsideration (payment disputes) — STAR/CHIP

Official page read

Phone713-295-2295Fax

713-295-7039

Published email

ProviderWebInquiries@CommunityHealthChoice.org

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address

Community Health Choice Attn: Claims Payment Reconsideration 4888 Loop Central Dr. Suite 600 Houston, TX 77081

Claims payment reconsideration

Reconsideration within 120 days of the EOP using the Provider Payment Dispute Form. Phone/fax/email are the Provider Services contacts from the same guide (toll-free 1.888.760.2600).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers

Questions to resolve

Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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