Cook Children's Health Care System

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient billing questions — Cook Children's Medical Center

Official page read
Phone682-885-4432Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Hospital/facility bill questions; toll-free 888-852-6635 from outside 817/682. Physician bills from outside practices go to the number on that bill. Not the Cook Children's Health Plan (separate payer).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — financial counseling

Official page read
Phone682-885-1860Fax

682-885-3936

Published email

hospitalbills@cookchildrens.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address
801 Seventh Ave. Fort Worth, TX 76104-2796

Financial assistance applications

Financial evaluation form contact (toll-free 888.852.6635). Web page also lists 682-885-2965 option 3 and CBOFinancialCounselor@cookchildrens.org.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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