DHR Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Hospital billing questions (itemized statements, claim forms)

Official page read
Phone844-998-1408Published hours

Monday – Friday, 8:00 a.m. to 5:00 p.m.

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

DHR Health billing questions, itemized statements and claim-form requests for patients and their representatives. Self-pay statements come from the DHR Business Office (101 Paseo Del Prado, Edinburg).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselors (payment arrangements, coverage clearance)

Official page read
Phone956-362-7730Published hours

Monday – Friday, 7:00 a.m. – 11:30 p.m.; open 24 hours Saturday and Sunday

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

DHR financial counselors help patients who cannot pay required amounts at registration and with account questions; ER financial counselors are available 24/7.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Business Office (Support Services at Del Prado, Edinburg)

Official page read
Phone956-362-3300Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
101 Paseo Del Prado Edinburg, TX 78539

Business Office walk-in location.

DHR Health Business Office listed in the official Edinburg campus directory. Self-pay patients may stop by to pay or set up payment arrangements.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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