DialClerk Directory

Health plans and insurers

Driscoll Health Plan

Phone, published email, fax, addresses and the next step for your office.

10 contact routesNo directory research calls placed

provider services

Provider services — Nueces service area (CHIP, STAR, STAR Kids)

Official page read
Phone877-324-3627Published hours

Mon-Fri 8 a.m.-5 p.m. CST

Product, plan and location

medicaid · chip
Texas

Mailing address

Not researched for this route

Eligibility, benefits, prior authorizations, claims and other provider services for the Nueces (Corpus Christi) service area. Contact page lists option #1 for STAR. STAR Kids providers may also use 1-844-508-4672.

View source ↗ · Source checked 2026-10-24 · contact directory provider hotline ↗ · manual cover ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider services — Hidalgo service area (STAR, STAR Kids)

Official page read
Phone855-425-3247Published hours

Not published in this record

Product, plan and location

medicaid
Texas

Mailing address

Not researched for this route

Provider services for the Hidalgo (Rio Grande Valley) service area; contact page lists option #1. STAR Kids Hidalgo provider hotline 1-844-508-4674.

View source ↗ · Source checked 2026-10-24 · contact directory ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Preauthorization and referrals — Utilization Management (CHIP/STAR/STAR Kids acute)

Official page read
Phone877-455-1053Fax

866-741-5650

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Driscoll Health Plan Utilization Management Department Acute Prior Authorizations 4525 Ayers Street Corpus Christi, TX 78415-1401

Acute PA requests by mail

Acute prior authorizations and referrals for all DHP products.

View source ↗ · Source checked 2026-10-24 · provider page UM numbers ↗ · contact directory PA ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

LTSS, PDN and PCS referrals and authorizations — Population Health (STAR Kids)

Official page read
Phone844-376-5437Fax

844-381-5437

Published hours

Not published in this record

Product, plan and location

medicaid
Texas

Mailing address

Not researched for this route

STAR Kids long-term services and supports, private duty nursing and personal care services.

View source ↗ · Source checked 2026-10-24 · provider page PDN/PCS/LTSS numbers ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Claims and COB mailing address / electronic payer ID

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Driscoll Health Plan Attention: Claims/COB P.O. Box 3668 Corpus Christi, TX 78463-3668

Claims and COB claims

Paper and COB claims. Electronic claims: Change Healthcare Payer ID 74284 (837).

View source ↗ · Source checked 2026-10-24

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appeals grievances

Provider claim appeals

Official page read
Phone

No phone listed for this route

Fax

361-808-2776

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Driscoll Health Plan ATTN: Claims Appeal Department PO Box 3668 Corpus Christi, TX 78463-3668

Claim appeals

Claim appeals via DHP provider portal, fax or mail (email address also published in provider manual: DHP.PortalAppeals@dchstx.org). Questions: Nueces 1-877-324-3627, Hidalgo 1-855-425-3247.

View source ↗ · Source checked 2026-10-24 · manual claim appeal section ↗

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appeals grievances

Provider complaints — Quality Management (Performance Excellence Team)

Official page read
Phone877-220-6376Fax

361-808-2725

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address
Driscoll Health Plan - Quality Management Department ATTN: Performance Excellence Team 4525 Ayers Street Corpus Christi, Texas 78415

Provider complaints

Provider complaints; Hidalgo SA phone 1-855-425-3247.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider relations main line

Official page read
Phone956-632-8308Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address

Not researched for this route

Provider relations (territory reps, provider advisory committee). Contract/credentialing questions start here.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Case and disease management — CHIP/STAR

Official page read
Phone877-222-2759Fax

361-653-0445

Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address

Not researched for this route

CHIP/STAR case and disease management referrals per manual quick reference list.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member services — CHIP, STAR, STAR Kids (main)

Official page read
Phone877-324-7543TTY phone800-735-2989Published hours

Not published in this record

Product, plan and location

medicaid · chip
Texas

Mailing address

Not researched for this route

Member line; area/product-specific member lines are listed on the contact directory.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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