DialClerk Directory

Eastern Oregon Coordinated Care Organization

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

Pharmacy customer service

Official page read
Phone888-474-8539Fax

800-207-8235

Published hours

Monday–Friday, 7:30 a.m.–5:30 p.m. Pacific

Product, plan and location

medicaid
Oregon

Published service area

EOCCO Oregon Health Plan members in the 12 Eastern Oregon counties listed by the CCO; benefit and network assignment still apply.

Baker County, OR · Gilliam County, OR · Grant County, OR · Harney County, OR · Lake County, OR · Malheur County, OR · Morrow County, OR · Sherman County, OR · Umatilla County, OR · Union County, OR · Wallowa County, OR · Wheeler County, OR · Area source ↗

Mailing address

Not researched for this route

Pharmacy customer-service route; not asserted as a pharmacy prior-authorization channel.

View source ↗ · Source checked 2026-10-22 · Explicit 12-county CCO service area ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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