Eddy SeniorCare

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Do I qualify? — enrollment and eligibility

Official page read
Phone518-539-4986Published hours

Not published in this record

Product, plan and location

pace
New York

Mailing address

Not researched for this route

Enrollment/eligibility line on the Eddy SeniorCare (PACE) page. Service area as published by ZIP code for parts of Albany, Schenectady and Rensselaer Counties (ZIP lists on the page; county-wide coverage is not stated).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Schenectady County center (Rotterdam)

Official page read
Phone518-382-3290Published hours

Not published in this record

Product, plan and location

pace
New York

Mailing address

Not researched for this route

Participant/patient questions for the Schenectady County center; page also states 518-382-3290 on-call line (ask for on-call Registered Nurse) off hours, weekends and holidays. Toll-free alternative 855-376-7888.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Schenectady County center — toll-free

Official page read
Phone855-376-7888Published hours

Not published in this record

Product, plan and location

pace
New York

Mailing address

Not researched for this route

Toll-free number listed under Schenectady County on the Eddy SeniorCare page.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Albany and Rensselaer Counties center (Latham)

Official page read
Phone518-213-7526Published hours

Not published in this record

Product, plan and location

pace
New York

Mailing address

Not researched for this route

Participant questions for Albany and Rensselaer County residents as listed on the page.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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