DialClerk Directory

Eli Lilly medicine support and savings

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient assistance

Lilly Support Services — Zepbound and Mounjaro access questions

Official page read
Phone800-545-5979

Manufacturer support/access questions for Zepbound and Mounjaro; separate from Lilly Cares charitable intake.

Published hours

Monday–Friday 09:00–17:00 Eastern, as published for these products.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The exact medicine and formulation determine available options. General support does not confer program eligibility.

View source ↗ · Source checked 2026-10-23 · Current Lilly Cares medication list; no Mounjaro, Zepbound or Foundayo association ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Foundayo — commercial savings-card questions

Official page read
Phone866-923-1953

Published savings-card program contact, including eligibility-change notification and obtaining a post-transaction reimbursement form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Commercial card requires the current approved-use, commercial-insurance, age/residency and other terms; government beneficiaries are excluded. This is not Lilly Cares, charitable intake or guaranteed reimbursement. Current terms end December 31, 2026; recheck before use.

View source ↗ · Source checked 2026-10-23

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Foundayo — separate self-pay savings-card questions

Official page read
Phone866-923-1953

Contact published in this product's self-pay savings-card terms for a copy of the reimbursement form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Foundayo self-pay card is distinct from its commercial-insurance card. Cash payment, no insurance reimbursement and no deductible/out-of-pocket credit conditions apply. Do not blanket-apply the commercial card's government-insurance exclusion to this separate self-pay option. Current terms end December 31, 2026 and may change.

View source ↗ · Source checked 2026-10-23

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Foundayo — savings-card post-transaction reimbursement correspondence

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Savings Card Post-Transaction Reimbursement PO Box 42638 Cincinnati, OH 45242 Attn: PTR Processing

Completed savings-card post-transaction reimbursement claim form, under this product's current card terms only. Not prescriptions, PAP applications or general medical records.

The current terms require an activated eligible card, pharmacy receipt and other claim information. Current 2026 terms give a March 31, 2027 submission deadline; reimbursement is not guaranteed. Confirm current instructions before mailing.

View source ↗ · Source checked 2026-10-23

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patient assistance

Zepbound — commercial savings-card questions

Official page read
Phone866-923-1953

Published savings-card program contact, including eligibility-change notification and obtaining a post-transaction reimbursement form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Commercial card requires the current approved-use, commercial-insurance, age/residency and other terms; government beneficiaries are excluded. This is not Lilly Cares, charitable intake or guaranteed reimbursement. Current terms end December 31, 2026; recheck before use.

View source ↗ · Source checked 2026-10-23

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Zepbound — separate self-pay savings-card questions

Official page read
Phone866-923-1953

Contact published in this product's self-pay savings-card terms for a copy of the reimbursement form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

KwikPen-specific self-pay card; other delivery forms are not included. Cash payment, no insurance reimbursement and no deductible/out-of-pocket credit conditions apply. Do not blanket-apply the commercial card's government-insurance exclusion to this separate self-pay option. Current terms end December 31, 2026 and may change.

View source ↗ · Source checked 2026-10-23

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Zepbound — savings-card post-transaction reimbursement correspondence

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Savings Card Post-Transaction Reimbursement PO Box 42638 Cincinnati, OH 45242 Attn: PTR Processing

Completed KwikPen self-pay savings-card post-transaction reimbursement claim form, under this product's current card terms only. Not prescriptions, PAP applications or general medical records.

This mailing instruction is published in the KwikPen self-pay terms; it is not generalized to every commercial pen/vial offer. The current terms require an activated eligible card, pharmacy receipt and other claim information. Current 2026 terms give a March 31, 2027 submission deadline; reimbursement is not guaranteed. Confirm current instructions before mailing.

View source ↗ · Source checked 2026-10-23

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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