Mailing addressExceptional Care Medical Group
ATTN: Customer Service
15821 Ventura Blvd., #600
Encino, CA 91436
Written customer-service correspondence.
Menu guidance in the source record
Press 3 for Customer Services
Menus can change. No live call verification is claimed.
Los Angeles County IPA (Encino). Toll-free line, press 3 for customer services; TTY 711. Provider-specific claims/UM contacts were not published on the public site.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.
Have ready in your secure workspace
Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail
Questions to resolve
Can you discuss this request with the authorized office representative?
Which team can resolve the member question?
What is the next step and reference number?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory