Express Scripts

Current Evernorth page reached from express-scripts.com/pa publishes this number for verbal prior authorization when electronic PA cannot be used. Telephone hours are not stated on the current page. The current linked general request form separately publishes fax 877-251-5896 and an urgent-request number; state-specific and plan-specific instructions may apply.

The current official Medicare coverage page links this form. Page 1 still prints 800-935-6103; page 3 prints fax 877-251-5896 and the Medicare Reviews address. The parent page instead lists 844-374-7377 for initial clinical coverage reviews. Both published telephone routes are preserved with their source-specific scope; no supersession is inferred. The old fax 877-328-9799 is not confirmed by these current sources. PDF metadata is December 2025, not a declared effective date.

The current PA page publishes this contact under $0 Copay Preventive Prescriptions — Affordable Care Act for reviewing an alternative qualifying medication. The linked Benefit Coverage Request form is printed LEPG427 01/2016 and contains broader historical instructions; the route is scoped to the current linking-page use. No medication coverage or no-cost eligibility is inferred.

Plan-specific denial instructions control. This is not a universal prescription prior authorization fax.

The currently linked general request form prints this telephone specifically for an urgent request and this fax for the completed form. It states that standard criteria may not apply to all patients and some plans or situations need additional information. This is an administrative PA route. The PDF contains older revision text and metadata, disclosed in source provenance; the parent page currently links it.

Use for a coverage decision about a restriction on a specific medication. The page lists this phone; the currently linked coverage-determination form instead prints 800-935-6103, retained in a separate form-specific route. The sources agree on the fax and mail address. TTY 800-716-3231 is separately labeled.

The current page distinguishes these administrative reviews from initial clinical restrictions and clinical appeals. TTY 800-716-3231 is separately labeled. Follow the applicable plan and denial instructions.

The page lists 844-374-7377 for clinical appeals during these hours. The linked redetermination form instead prints 800-935-6103 for expedited appeals and representative help; its separate route preserves that difference. Initial clinical reviews share this page phone but have different hours and intake destinations.

Page 1 prints this phone for expedited appeal requests and help naming a representative. Page 2 prints the appeal fax and mailing recipient. The current parent page publishes a different clinical-appeals phone, 844-374-7377. Neither source is silently treated as superseding the other; no telephone hours are stated in the PDF.

TTY accessibility contact, not a voice line. The page associates it with initial clinical reviews (24/7), administrative reviews/appeals (Monday-Friday 8 a.m.-6 p.m. Central) and clinical appeals (Monday-Friday 8 a.m.-8 p.m. Central). Hours depend on the requested service.

For help with a prescription or prescription benefit through Express Scripts Pharmacy by Evernorth. The separate TTY is 800-759-1089. These hours do not establish hours for the prescriber PA line.

Medicare prescription-benefit assistance. TTY 800-899-2114 is separate from the coverage-review TTY and the general pharmacy TTY.

Technical assistance with the website or online account, not PA submission or a coverage determination. The published TTY is 800-759-1089.

TTY accessibility contact shared by the Express Scripts Pharmacy and website-support entries on the current page; not an ordinary voice-support number.

TTY for Medicare member prescription-benefit assistance; not the separate Medicare coverage-review TTY 800-716-3231.

Published under ePrescribing questions. Electronic prescription destination/NCPDP instructions on the page are distinct from this help email and from administrative mailing addresses.