medicare part d National contact — confirm product and location
Mailing address
Not researched for this route
TTY accessibility contact, not a voice line. The page associates it with initial clinical reviews (24/7), administrative reviews/appeals (Monday-Friday 8 a.m.-6 p.m. Central) and clinical appeals (Monday-Friday 8 a.m.-8 p.m. Central). Hours depend on the requested service.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
For help with a prescription or prescription benefit through Express Scripts Pharmacy by Evernorth. The separate TTY is 800-759-1089. These hours do not establish hours for the prescriber PA line.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
TTY accessibility contact shared by the Express Scripts Pharmacy and website-support entries on the current page; not an ordinary voice-support number.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.
Have ready in your secure workspace
Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail
Questions to resolve
Can you discuss this request with the authorized office representative?
Which team can resolve the member question?
What is the next step and reference number?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory