Health plans and insurers

Fidelis Care (New York)

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

provider services

Provider Call Center — Fidelis Care New York (all lines of business)

Official page read

Phone888-343-3547Published hours

Not published in this record

Product, plan and location

medicaid · chip · exchange · medicare advantage · dsnp
New York

Mailing address

Not researched for this route

Menu guidance in the source record

Follow the prompts (member services shares the same 1-888-FIDELIS number).

Menus can change. No live call verification is claimed.

Fidelis Care (Centene) New York provider call center, 1-888-FIDELIS. Eligibility, claims status and authorizations are also available via Availity Essentials or Provider Access Online. Fidelis Care New Jersey uses a different number (1-888-453-2534). TTY: 711.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

First-time paper claims — Medicaid, Child Health Plus, Essential Plan (UB-04)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid · chip · exchange
New York

Mailing address

Fidelis Care PO Box 806 Amherst, NY 14226-0806

First-time UB-04 claims (Medicaid/CHP/Essential Plan).

Fidelis Care payer ID 11315 for electronic claims (Availity preferred). CMS-1500 claims for the same lines go to PO Box 898.

View source ↗ · Source checked 2026-10-24

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claims

First-time paper claims — Medicaid, Child Health Plus, Essential Plan (CMS-1500)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid · chip · exchange
New York

Mailing address

Fidelis Care PO Box 898 Amherst, NY 14226-0898

First-time CMS-1500 claims (Medicaid/CHP/Essential Plan).

Fidelis Care payer ID 11315 for electronic claims.

View source ↗ · Source checked 2026-10-24

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claims

First-time paper claims — Fidelis Care Medicare Advantage and Dual Advantage

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare advantage · dsnp
New York

Mailing address

Fidelis Care PO Box 170 Amherst, NY 14226-0170

First-time Medicare/Dual Advantage claims.

CMS-1500 and UB-04 claims for Fidelis Care Dual Advantage and Medicare Advantage (Wellcare by Fidelis Care). COB claims for all lines go to PO Box 905, Amherst, NY 14226-0905.

View source ↗ · Source checked 2026-10-24

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appeals grievances

Claim resubmissions, reconsiderations and claim appeals — Fidelis Medicaid (Medicaid MC, CHP, MLTC, HARP)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid · chip
New York

Mailing address

Fidelis Medicaid PO Box 10500 Farmington, MO 63640-5001

Medicaid-line claim resubmissions, reconsiderations and appeals.

Address listed for COB resubmissions, administrative reconsiderations and claim appeals/adjustments for Medicaid Managed Care, Child Health Plus, Fidelis Care at Home (MLTC) and HealthierLife (HARP).

View source ↗ · Source checked 2026-10-24

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appeals grievances

Claim resubmissions, reconsiderations and claim appeals — Fidelis Marketplace (QHP / Essential Plan)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

exchange
New York

Mailing address

Fidelis Marketplace PO Box 10600 Farmington, MO 63640-5002

Marketplace-line claim resubmissions, reconsiderations and appeals.

Qualified Health Plans (Ambetter from Fidelis Care) and Essential Plan claim resubmissions and appeals.

View source ↗ · Source checked 2026-10-24

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appeals grievances

Claim resubmissions, reconsiderations and claim appeals — Fidelis Medicare (MA, Dual Advantage, MAP)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare advantage · dsnp
New York

Mailing address

Fidelis Medicare PO Box 10700 Farmington, MO 63640-5003

Medicare-line claim resubmissions, reconsiderations and appeals.

Medicare Advantage, Dual Advantage and Medicaid Advantage Plus claim resubmissions and appeals.

View source ↗ · Source checked 2026-10-24

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provider enrollment credentialing

Credentialing applications — contracted providers

Official page read

Phone

No phone listed for this route

Fax

833-710-1981

Credentialing applications for contracted providers.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Fidelis Care Attn: Credentialing Dept. 480 Crosspoint Parkway Getzville, NY 14068

Credentialing applications.

Credentialing applications cannot be submitted online; send by mail, fax, or the credentialing email address shown in the guide. Joining the network starts with an online request on fideliscare.org.

View source ↗ · Source checked 2026-10-24

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case management

Care Management

Official page read

Phone800-241-1441Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Fidelis Care care management line listed in the provider quick reference guide (May 2026).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Fidelis Care (New York)

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