DialClerk Directory

Labs and imaging

Fulgent Genetics

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

lab client services

Client Service - headquarters (El Monte, CA)

Official page read
Phone626-350-0537Fax

626-454-1667

Published email

info@fulgentgenetics.com

Published hours

Client Service hours: Mon-Fri 8am-5pm PT

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
4399 Santa Anita Avenue El Monte, CA 91731

Fulgent Genetics headquarters

Headquarters phone/fax for test orders, test kits and general questions.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing services team (all Fulgent labs)

Official page read
Phone888-385-4368Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 per the financial assistance page for non-genetic testing billing; option 2 institutional billing; option 3 Benefits Investigation

Menus can change. No live call verification is claimed.

Billing page lists 1-888-FULGENT (1-888-385-4368) for Fulgent and subsidiaries Inform Diagnostics, CSI Labs and Therapath.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Benefits Investigation team (option 3)

Official page read
Phone888-385-4368Published email

BI@fulgentgenetics.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3

Menus can change. No live call verification is claimed.

Page: members of the Benefits Investigation team at 1-888-FULGENT (1-888-385-4368) option 3 can help with cost estimates and prior-authorization questions; BI@fulgentgenetics.com receives Financial Assistance applications.

View source ↗ · Source checked 2026-10-25 · Financial Assistance Program page: apply by emailing BI@fulgentgenetics.com or call option 3 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Institutional billing (option 2)

Official page read
Phone888-385-4368Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2

Menus can change. No live call verification is claimed.

Page: 'Fulgent and subsidiaries offer institutional billing. For more information, please call ... option 2.' For practices or institutions billed directly rather than patients/insurance.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice