Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Menu guidance in the source record
Option 3
Menus can change. No live call verification is claimed.
Page: members of the Benefits Investigation team at 1-888-FULGENT (1-888-385-4368) option 3 can help with cost estimates and prior-authorization questions; BI@fulgentgenetics.com receives Financial Assistance applications.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Menu guidance in the source record
Option 2
Menus can change. No live call verification is claimed.
Page: 'Fulgent and subsidiaries offer institutional billing. For more information, please call ... option 2.' For practices or institutions billed directly rather than patients/insurance.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Call preparation · editorial guide
Make the call count.
Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
Have ready in your secure workspace
Lab and test name from the order or bill
Ordering practice and existing order reference
The specific administrative question
Questions to resolve
Is this the performing laboratory and correct support team?
What secure channel handles this order, result or billing question?
Are there test-specific submission or specimen instructions?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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For the people making the calls
Put payer follow-up on your office’s worklist.
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