DialClerk Directory

Health plans and insurers

Health Alliance Plan (HAP)

Phone, published email, fax, addresses and the next step for your office.

16 contact routesNo directory research calls placed

provider services

HAP Provider Inquiry (eligibility, benefits, claims, authorization status, credentialing status)

Official page read
Phone866-766-4661Published hours

Self-service available 24/7

Product, plan and location

commercial · medicare advantage
Michigan

Mailing address

Not researched for this route

Health Alliance Plan by Henry Ford Health and Alliance Health and Life. Claims status, appeals and remittance advice are in the hap.org provider portal. HAP CareSource (Medicaid / MI Coordinated Health) uses separate numbers (see CareSource record).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

HAP behavioral health authorization (inpatient and outpatient)

Official page read
Phone800-444-5755Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Listed under issues or concerns with prior authorization requests: behavioral health inpatient and outpatient services.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP inpatient admissions and observations

Official page read
Phone313-664-8833Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Menu guidance in the source record

#3

Menus can change. No live call verification is claimed.

Prior authorization concerns for inpatient admissions and observation stays.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP inpatient rehab, SNF, LTAC and sub-acute rehab

Official page read
Phone313-664-8800Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Inpatient rehab at hospitals, skilled nursing facilities, long-term care at hospitals and sub-acute rehab.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP outpatient and preservice elective inpatient authorizations

Official page read
Phone313-664-8950Published hours

Monday - Friday, 8 a.m. to 4:30 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

HAP pharmacy (medication) authorization requests

Official page read
Phone313-664-8940Published hours

Monday - Friday, 8 a.m. to 4:30 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP eviCore authorizations (cardiac imaging, radiology, sleep studies)

Official page read
Phone888-564-5487Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

eviCore manages these HAP authorizations; eviCore.com is also accepted.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP TurningPoint authorizations (cardiac management and musculoskeletal)

Official page read
Phone313-736-5230Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

HAP online authorization application help (email)

Official page read
Phone

No phone listed for this route

Published email

tapestrylink@hap.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Put "Authorizations help" in the subject line. Phone help: Provider Inquiry (866) 766-4661.

View source ↗ · Source checked 2026-10-25

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provider enrollment credentialing

HAP provider network (contracting, credentialing status, demographic changes, single case agreements)

Official page read
Phone

No phone listed for this route

Published email

providernetwork@hap.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Use subject lines such as "Credentialing status", "Contracting status", "single case agreement" or "Portal Access" as instructed on the page.

View source ↗ · Source checked 2026-10-25 · providernetwork@hap.org for contracting and credentialing status ↗

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eligibility benefits

Aetna Signature Administrators members — HAP provider line (eligibility and benefits)

Official page read
Phone888-427-6464Published hours

Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

For providers seeing Aetna Signature Administrators members through HAP.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Aetna Signature Administrators members — precertification

Official page read
Phone800-641-5566Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Aetna Signature Administrators members — claims (payer ID 38224 and mailing address)

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address
Alliance Health and Life Insurance Company 1414 E. Maple Rd. Troy, MI 48083

Paper claims for Aetna Signature Administrators members

Electronic claims: payor ID 38224.

View source ↗ · Source checked 2026-10-25

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prior authorization

Health Alliance TPA (PCN) pre-certification

Official page read
Phone616-464-6619Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Health Alliance TPA by Henry Ford Health (Physicians Care Network); toll-free alternative (800) 638-0573. Requirements vary by employer group.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Health Alliance TPA member eligibility and benefits

Official page read
Phone866-724-3013Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Health Alliance TPA self-funded plans; online at asrhealthbenefits.com Inquiry menu.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

HAP member inquiries (member line)

Official page read
Phone800-422-4641Published hours

Monday through Friday, 8 a.m. to 7 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Member line; Detroit area (313) 872-8100. Not for provider inquiries.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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