Health Alliance Plan (HAP)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

HAP inpatient admissions and observations

Official page read
Phone313-664-8833Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Menu guidance in the source record

#3

Menus can change. No live call verification is claimed.

Prior authorization concerns for inpatient admissions and observation stays.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP inpatient rehab, SNF, LTAC and sub-acute rehab

Official page read
Phone313-664-8800Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Inpatient rehab at hospitals, skilled nursing facilities, long-term care at hospitals and sub-acute rehab.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP outpatient and preservice elective inpatient authorizations

Official page read
Phone313-664-8950Published hours

Monday - Friday, 8 a.m. to 4:30 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP eviCore authorizations (cardiac imaging, radiology, sleep studies)

Official page read
Phone888-564-5487Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

eviCore manages these HAP authorizations; eviCore.com is also accepted.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

HAP TurningPoint authorizations (cardiac management and musculoskeletal)

Official page read
Phone313-736-5230Published hours

Monday - Friday, 8 a.m. to 5 p.m.

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Aetna Signature Administrators members — precertification

Official page read
Phone800-641-5566Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Health Alliance TPA (PCN) pre-certification

Official page read
Phone616-464-6619Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Michigan

Mailing address

Not researched for this route

Health Alliance TPA by Henry Ford Health (Physicians Care Network); toll-free alternative (800) 638-0573. Requirements vary by employer group.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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