Health Care Service Corporation (HCSC) - BCBS IL/TX/OK/NM/MT

Current designated ERS manual section 5 identifies this provider-service phone for HealthSelect support and lists the address for written contact. The automated service includes benefits, eligibility and claim-payment information. Medical Management and delegated-service authorization or clinical-review contacts are separate. No staffed schedule is established.

The current HMO manual places this phone and fax under Medical Management appeals. BCBSTX-managed initial prior authorization and recommended clinical review use a separate published phone or the member ID-card number. Out-of-network and non-covered-benefit complaints have separate customer-service instructions. Providers subject to capitated medical-group procedures must follow that group’s instructions.

Member/participant benefit support; current source does not specify a time zone.

Payer ID 84980 for BCBSTX per BCBSTX materials. BCBSIL has no confirmed provider line in this seed.

Provider pharmacy-benefit contact. The state page separates this route from the pharmacy point-of-sale help desk; this is not a universal medical-benefit authorization line.

For services handled by Medical Management at BCBSTX. The current designated HMO manual section 5.1 lists this phone or the number on the member’s ID card; the current request page also directs providers to the ID-card phone. Verify the responsible administrator first. Carelon, Alacura and other delegated vendors have separate routes; capitated medical-group instructions also apply. This is separate from the 855-896-2701 appeals contact.