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HealthMark Group

Provider services

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provider services

SWVHS medical-record requests — HealthMark support

Official page read
Phone800-659-4035Published email

status@healthmark-group.com

Questions and status assistance for HealthMark-managed medical-record requests in Southern West Virginia Health System instructions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
West Virginia

Mailing address

Not researched for this route

Southern West Virginia Health System directly identifies HealthMark as its records-release partner and publishes this support phone and email. For that provider’s requests, status and submission are handled through https://requestmanager.healthmark-group.com/. Scope is the publishing provider’s instructions; this does not establish a universal submission fax or every facility served by HealthMark. Page masthead timestamp is April 24, 2026; it does not establish when the contact was introduced. No phone hours published on this source. Published email is not proof of secure medical-record delivery.

View source ↗ · Source checked 2026-10-22 · Source published 2026-04-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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