patient billing
Business Office — billing, insurance and Community Care questions
Official page readOfficial bill-pay page directs billing/insurance and Community Care application assistance to the Business Office at this number. The insurance-representative subsection additionally publishes extension 2392; that extension is not asserted for every billing or assistance request. No general footer fax is repurposed as a records or assistance submission fax.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Health Information Services — release of information
Official page readMenu guidance in the source recordExtension 2305.
Menus can change. No live call verification is claimed.
Current patient-forms ROI block explicitly publishes 701-776-5455 extension 2305, hamcroi@hamc.com, and fax 701-776-5448 with the Health Information Services mailing address. The fax also appears as the hospital’s general fax; its use here is supported by the ROI block itself, not inferred from the footer. The page describes MyChart requests for a patient’s own records and signed release forms for other requests; confirm the applicable authorization and submission workflow. The current hospital address is corroborated separately; no broad secure-email or unrestricted PHI-intake permission inferred.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
appeals grievances
Compliance Department — patient grievance voicemail
Official page readMenu guidance in the source recordExtension 2307; page identifies voicemail.
Menus can change. No live call verification is claimed.
Published grievance/compliance reporting route after concerns have been raised with staff or the department. Reports may be anonymous according to the source. This is facility compliance routing, not an insurance appeal.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Rugby hospital — main contact and current location
Official page readCurrent Contact and Locations pages identify the Medical Center/Rugby Hospital here. The official About page says patients were welcomed to the new Highway 2 hospital on September 30, 2024; that is the source-reported hospital opening event, not a phone introduction date. Do not use an older CMS location as proof of the present operating hospital address. Department extensions use the separately published 701-776-5455 base. General fax and TDD are explicitly labelled; department-specific document uses require their own instructions.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Rugby Clinic — appointments and contact
Official page readCurrent hospital-owned Contact page publishes this clinic-specific phone, fax and location; these do not replace the hospital or another clinic contacts. Exact fax document types, appointment availability and hours are not established by the contact block.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Dunseith Clinic — contact
Official page readCurrent hospital-owned Contact page publishes this clinic-specific phone, fax and location; these do not replace the hospital or another clinic contacts. Exact fax document types, appointment availability and hours are not established by the contact block.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Maddock Clinic — contact
Official page readCurrent hospital-owned Contact page publishes this clinic-specific phone, fax and location; these do not replace the hospital or another clinic contacts. Exact fax document types, appointment availability and hours are not established by the contact block.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Rugby Clinic — published toll-free contact
Official page readPublished specifically in the Rugby Clinic contact block, alongside its local 701-776-5235 phone. This toll-free number is not labelled a national hospital/operator contact or a different clinic number.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
Pharmacy Clinic — direct contact
Official page readPublished specifically for the Pharmacy Clinic at 2975 Highway 2 East, Rugby. This is not automatically a pharmacy refill, prescribing, prior-authorization, dispensing or medication-shipping channel.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Surgery — direct contact and published fax
Official page readThe current Contact page publishes this Surgery phone/fax at 2975 Highway 2 East, Rugby. The separately listed Surgical Clinic extension is a distinct published route; no equivalence is inferred.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Admissions — published department extension
Official page readPublished Admissions contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Business Office — contact-directory extension
Official page readThe Contact page explicitly gives Business Office as 701-776-5455 extension 2392. The Bill Pay page separately gives 701-776-5261, with extension 2392 for its insurance-representative subsection. Both source-published base numbers are preserved; this entry does not replace the existing Bill Pay route or assert the bases are equivalent.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
CPR class sign-up — department extension
Official page readPublished CPR sign-up contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Durable Medical Equipment — department extension
Official page readPublished Durable Medical Equipment contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Rehab and Wellness — department extension
Official page readPublished Rehab & Wellness contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Treatment / Oncology — department extension
Official page readPublished Treatment/Oncology contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Nurse Help Line — published contact
Official page readThe Contact page labels this Nurse Help Line. No clinical triage outcome, emergency replacement, eligibility or hours are inferred from that contact block.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Laboratory — departmental contact
Official page readPublished Laboratory contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Radiology — manager contact
Official page readPublished Radiology Manager contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Pharmacy — director contact
Official page readPublished Pharmacy Director contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Surgical Clinic — department extension
Official page readPublished Surgical Clinic contact reached using the listed departmental base and extension. No dedicated fax, email, operating hours or general referral/document-submission role is established for this extension.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
Marketing department phone and published footer email
Official page readThe department directory labels extension 2744 Marketing. The current footer separately links mailto:marketing@hamc.com through an icon with no address text in the raw normalized extraction. The email is retained as the published footer target; a labelled department-specific email purpose or equivalence with the Marketing phone is not established. Patient records, referrals, prescriptions and secure clinical-document intake are not established for this mailbox.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
patient assistance
Cancer Patient Care Fund — application submission email
Official page readThe Patient Forms page specifically says the completed Cancer Patient Care Fund application may be emailed to the Good Samaritan Health Services Foundation Director at this address or dropped at hospital admissions. This is that fund application workflow only, not a general foundation, billing, records, referral or universal assistance email; funding and eligibility are not established.
patient billing
Insurance acceptance questions — patient account representative
Official page readMenu guidance in the source recordExtension 2392; published for insurance-acceptance questions.
Menus can change. No live call verification is claimed.
The bill-pay FAQ directs questions about whether HAMC accepts a person’s insurance to a patient account representative at (701) 776-5261 extension 2392. This route does not establish coverage, network participation, eligibility or a payment decision. The extension is not assigned to every billing or Community Care request. The page’s Click to Call ext. 2392 button links only the base telephone number; the extension is explicitly supported by the adjacent text and visible button label. The Contact directory separately publishes Business Office at 701-776-5455 extension 2392; no equivalence between those bases is asserted.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.