Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Hikma U.S. Customer Service — orders and account questions

Official page read

Phone800-631-2174

Customer Service Department

Fax

732-945-5672

Customer Service Department fax (same fax also printed for corporate headquarters)

Published email

uscustomerservice@hikma.com

Published hours

8am ET – 7pm ET, Monday – Friday

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

From the 2024 Hikma US injectable product catalog (General Ordering Instructions and Customer Service Department). C-II orders require a direct Hikma account; the catalog says DEA 222 forms must be mailed, not emailed or faxed. Catalog is dated 2024; confirm current ordering procedures with Customer Service.

View source ↗ · Source checked 2026-10-24 · Hikma US overview page: "US contacts" Tel 1.800.631.2174 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Hikma U.S. — adverse event and product safety reporting

Official page read

Phone877-845-0689Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Listed for the United States for side effects, adverse events, product complaints, medication errors or other safety-related concerns. The page also lists 1-800-962-8364 as an alternative U.S. number. Not for orders.

View source ↗ · Source checked 2026-10-24 · Hikma adverse-event reporting form page with the same U.S. numbers ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Hikma U.S. — adverse event reporting alternate number

Official page read

Phone800-962-8364Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Second U.S. safety-reporting number published with +1-877-845-0689 for side effects, adverse events, product complaints and medication errors.

View source ↗ · Source checked 2026-10-24 · Hikma adverse-event reporting form page with the same U.S. numbers ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Hikma Pharmaceuticals USA — U.S. headquarters

Official page read

Phone908-673-1030Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address

Hikma Pharmaceuticals USA Inc. 200 Connell Drive, 4th Floor Berkeley Heights, NJ 07922

U.S. headquarters

Corporate office switchboard; use Customer Service for orders and the safety lines for adverse events.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

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Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number

Questions to resolve

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What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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Provider services

Hikma U.S. Customer Service — orders and account questions

Hikma U.S. — adverse event and product safety reporting

Hikma U.S. — adverse event reporting alternate number

Hikma Pharmaceuticals USA — U.S. headquarters

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-up
on your office’s worklist.

See how it could work for your practice

Provider services

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.