DialClerk Directory

HNL Lab Medicine

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Location records

55 location records. Each record retains its published address and contact details.

Different source programs can refer to the same physical place. Counts describe location records and do not measure unique facilities.

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patient billing

Patient billing and payment-plan questions

Official page read
Phone877-402-4221Published email

CustomerCareDepartment@hnl.com

Published customer-care display address for billing questions. The source mailto link instead targets CustomerCareDepartment@healthnetworklabs.com; confirm the mailbox before sending account information.

Published hours

Monday–Friday, 7 a.m.–3:30 p.m.; source does not specify a time zone

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
HNL Lab Medicine PO Box 789581 Philadelphia, PA 19178-9581

Payments for doctor-ordered testing only; use the return envelope supplied with the bill.

Doctor-ordered testing and HNL Lab Tests Direct have separate payment arrangements. The billing page displays an hnl.com address but its email link targets the healthnetworklabs.com address; this discrepancy is retained.

View source ↗ · Source checked 2026-10-22 · Billing hours and payment mailing address ↗ · Payment plans and financial-assistance referrals ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Benefit investigation and prior-authorization support

Official page read
Phone877-402-4221Published email

hnlpriorauth@hnl.com

Benefit-investigation program inquiries.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Support includes genetic and molecular laboratory authorization and discussion of denials and payment options. The laboratory and insurer must confirm requirements and coverage.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance referral — Lehigh Valley patients only

Official page read
Phone484-884-0840Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

HNL publishes this referral specifically for patients within Lehigh Valley and Lehigh Valley-owned entities. It is not the general HNL billing line and does not establish eligibility.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider client-portal billing-error notification questions

Official page read
Phone

No phone listed for this route

Published email

hnlbillinggeneral@healthnetworklabs.com

Questions about the provider client-portal billing-error notification process.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published in the February 26, 2026 provider notice. The notice planned a notification change for March 15; this contact listing does not confirm implementation.

View source ↗ · Source checked 2026-10-22 · Source published 2026-02-26

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lab client services

Administrative office — published letterhead contact

Official page read
Phone877-402-4221Fax

484-425-8181

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
794 Roble Road Allentown, PA 18109

Office address on the provider notice; not a payment or assistance-application destination.

Fax is published on the office letterhead. The notice does not authorize sending patient records or assistance applications to this fax.

View source ↗ · Source checked 2026-10-22 · Source published 2026-02-26

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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