Health plans and insurers

Imperial Health Plan of California

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

eligibility benefits

Eligibility Department

Official page read
Phone800-708-7903Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). Member eligibility verification.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Utilization Management — outpatient pre-certification

Official page read
Phone800-708-8273Fax

626-283-5021

Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). UM phone and standard outpatient fax; do not combine multiple specialties in one fax.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Urgent/expedited pre-certification fax and referral status

Official page read
Phone626-838-5100

Referral status.

Fax

866-811-0455

Urgent/expedited pre-certification requests only.

Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 for referral status

Menus can change. No live call verification is claimed.

Pre-certification referral form: urgent (expedited) requests by fax; call the main number option 1 to check referral status. A second standard fax (888-910-4412) also appears on the form.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Inpatient authorization fax

Official page read
Phone

No phone listed for this route

Fax

888-901-2526

Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). Inpatient UM fax.

View source ↗ · Source checked 2026-10-24

Report an update

claims

Claims Department and paper claims mailing

Official page read
Phone800-778-9302Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address
Imperial Health Plan of California, Inc. Claims Department PO Box 60874 Pasadena, CA 91116-6874

CMS-1500/UB claims for the health plan.

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). Office Ally payer ID IHP01 (Imperial Health Holdings Medical Group uses HHMG and PO Box 60075).

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider claim dispute mailing

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address
Imperial Health Plan of California P.O. Box 60874 Pasadena, CA 91116

Provider claim disputes.

Mail the completed Imperial provider claim dispute form with supporting documentation.

View source ↗ · Source checked 2026-10-24

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provider services

Contracting / Provider Services — Medicare Advantage

Official page read
Phone800-830-3901Fax

214-452-1190

Published email

pnm@imperialhealthholdings.com

Published hours

Monday through Friday, 8:00 a.m. to 5:00 p.m. (PST)

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). Provider network management, contracting and general provider questions; Monday–Friday 8:00 a.m.–5:00 p.m. PST.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Complex Case Management referrals

Official page read
Phone626-655-8820Fax

626-380-9964

Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Imperial Health Plan of California Medicare Advantage; source is the 2025 Medicare provider manual (still linked on the current provider page). Fax the case management referral form with medical records.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Services — Individual & Family and Small Group

Official page read
Phone800-595-0619Published hours

Not published in this record

Product, plan and location

exchange · commercial
California

Mailing address

Not researched for this route

Contracting and provider questions for Imperial exchange (individual & family) and small group products.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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