Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

lab client services

Scheduling and general inquiries (phone)

Official page read

Phone860-289-3375Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Menu guidance in the source record

Provider menu per Phone Extensions PDF: Scheduling CT & MRI 1,1,1; Breast Imaging 1,1,2; IR/Vein 1,1,3; Other Exams 1,1,4; Speak with a Radiologist 1,2,1; Films & Reports 1,2,2; Insurance Authorization 1,2,3

Menus can change. No live call verification is claimed.

Page: 'For appointments and all other inquiries'. The Phone Extensions PDF lists a provider phone menu: scheduling CT & MRI option 1,1,1; breast imaging 1,1,2; IR/Vein 1,1,3; other exams 1,1,4; speak with a radiologist 1,2,1; films & reports 1,2,2; insurance authorization 1,2,3.

View source ↗ · Source checked 2026-10-25 · Phone menu options for healthcare providers ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

General fax (appointments and other inquiries)

Official page read

Phone

No phone listed for this route

Fax

860-290-4108

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Listed on the contact page next to the appointments/other inquiries phone; purpose of the fax is not further specified, confirm before sending orders.

View source ↗ · Source checked 2026-10-25

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prior authorization

Preauthorization department

Official page read

Phone860-289-3375 ext. 88267Published hours

Mon-Fri 8:30 AM-5:00 PM (as published)

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Page: Preauthorization Department assists patients and their doctor's office; exams usually requiring preauthorization are listed on the page.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing department

Official page read

Phone866-772-8117Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Billing Department number on the insurance & billing page and patient-services page. The same page also prints 866-772-8117 as a Change Healthcare support line, so confirm by phone if the call reaches the wrong department.

View source ↗ · Source checked 2026-10-25 · Billing questions: call 866-772-8117 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Request medical records / imaging CDs — fax (patients and providers)

Official page read

Phone860-289-3375 ext. 8276Fax

860-783-5813

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Records page: 'Fax Your Record Requests Here' for patients and healthcare providers; questions on where to submit imaging requests -> 860-289-3375 ext. 8276 option 2 (Revenue Services). Attorney requests and ChartSwap (Optum) requests use online forms; drop-off not accepted.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Prior outside images — release authorization fax

Official page read

Phone860-289-3375 ext. 86004Fax

860-513-0137

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Image Release Authorization form: fax the signed form to transfer a patient's prior imaging from another facility to Jefferson Radiology (at least 14 days before the appointment); file room questions at ext. 86004. Form dated 06/2021.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Physician liaisons — referring provider support

Official page read

Phone

No phone listed for this route

Published email

physicianliaisons@jeffersonradiology.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Page: referring providers can email the physician liaison team for personalized support or to escalate a case.

View source ↗ · Source checked 2026-10-25

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Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

Lab and test name from the order or bill
Ordering practice and existing order reference
The specific administrative question

Questions to resolve

Is this the performing laboratory and correct support team?
What secure channel handles this order, result or billing question?
Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

Labs and diagnostic testing

Scheduling and general inquiries (phone)

General fax (appointments and other inquiries)

Preauthorization department

Billing department

Request medical records / imaging CDs — fax (patients and providers)

Prior outside images — release authorization fax

Physician liaisons — referring provider support

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-up
on your office’s worklist.

See how it could work for your practice

Labs and diagnostic testing

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.