DialClerk Directory

Kansas Medical Assistance Program (KMAP / KanCare)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

KMAP provider Customer Service

Official page read
Phone800-933-6593Fax

785-266-6112

Fax published under Customer Service; not designated as a universal prior-authorization or claims-submission fax.

Published hours

Customer service: Mon–Fri 8am–5pm; time zone is not stated. Automated IVR: 24 hours daily.

Product, plan and location

medicaid
Kansas

Mailing address
P.O. Box 3571, Topeka, KS 66601

Mailing address on the current KMAP Contact Us page; no specific claims or prior-authorization destination is asserted.

Current public Contact Us page publishes the customer-service phone and fax. The same phone also supports the automated response line. Its email interface is a form and does not publish a department email address. The inherited longer customer-service hours are superseded by the current contact page.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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