Hospitals and health systems

Keck Medicine of USC

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

patient billing

Hospital billing customer service — Keck Hospital, Verdugo Hills, Norris

Official page read
Phone855-532-5729Published email

pfscustomerservice@med.usc.edu

Hospital billing and financial-assistance questions.

Published hours

Monday–Friday, 8 a.m.–5 p.m. Pacific

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Patient Financial Services customer service for hospital bills from Keck Hospital of USC, USC Verdugo Hills Hospital and USC Norris Cancer Hospital; also the financial-assistance contact on the help-paying-your-bill page. Not for USC Arcadia Hospital bills.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

USC Arcadia Hospital billing customer service

Official page read
Phone626-574-3594Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Hospital bill payment/customer service for USC Arcadia Hospital only.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Keck Hospital, Norris, Verdugo Hills

Official page read
Phone626-293-2400Fax

323-865-5482

Published email

HIMROI@med.usc.edu

Questions about the online medical-record request form.

Published hours

Monday–Friday, 8 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
California

Mailing address
Keck Hospital of USC Attn: Medical Records 1500 San Pablo, Rm #1206 Los Angeles, CA 90033

Mailed authorization to release protected health information.

Submit a completed HIPAA authorization by fax or mail. The same phone and fax are published for Keck Hospital of USC, USC Norris Cancer Hospital and USC Verdugo Hills Hospital; send to Keck Hospital if unsure. Online request form questions go to the HIM ROI email. Radiology images are requested from the radiology departments, not this line.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Keck inpatient radiology — image copies

Official page read
Phone323-442-8700Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Requests for radiology images from Keck Hospital inpatient radiology.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Keck outpatient radiology — image copies

Official page read
Phone323-442-7451Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Requests for radiology images from Keck outpatient radiology.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Transfer Center — emergent and inpatient transfers (855-USC-BEDS)

Official page read
Phone855-872-2337Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Gateway for other facilities to transfer patients to an inpatient bed at Keck Hospital of USC or USC Norris Cancer Hospital, including emergent cardiac transfers; a Keck physician's approval is not required to request a transfer.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Physician referrals and appointments — main line (800-USC-CARE)

Official page read
Phone800-872-2273Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

General Keck Medicine referral/appointment line also published for patients; specialty-specific referral numbers appear on the refer-a-patient page.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Inpatient rehabilitation referrals

Official page read
Phone323-442-5364Fax

323-442-9592

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Referring facilities fax a cover sheet or call to refer for inpatient rehabilitation.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

USC Endoscopy referrals (855-USC-ENDO)

Official page read
Phone855-872-3636Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physician referrals for endoscopy procedures.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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