DialClerk Directory

Livanta (BFCC-QIO, Regions 2,3,5,9)

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

Commence Health BFCC-QIO — Region 9 helpline

Official page read
Phone877-588-1123

BFCC-QIO appeal, quality-of-care and immediate-advocacy helpline for the listed region.

Fax

855-694-2929

Regional BFCC-QIO fax; confirm the exact document-submission purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Arizona · California · Hawaii · Nevada · American Samoa · Guam · Northern Mariana Islands

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Region 2 helpline

Official page read
Phone866-815-5440

BFCC-QIO appeal, quality-of-care and immediate-advocacy helpline for the listed region.

Fax

855-236-2423

Regional BFCC-QIO fax; confirm the exact document-submission purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
New Jersey · New York · Puerto Rico · US Virgin Islands

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Region 3 helpline

Official page read
Phone888-396-4646

BFCC-QIO appeal, quality-of-care and immediate-advocacy helpline for the listed region.

Fax

855-236-2423

Regional BFCC-QIO fax; confirm the exact document-submission purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
District of Columbia · Delaware · Maryland · Pennsylvania · Virginia · West Virginia

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Region 5 helpline

Official page read
Phone888-524-9900

BFCC-QIO appeal, quality-of-care and immediate-advocacy helpline for the listed region.

Fax

855-236-2423

Regional BFCC-QIO fax; confirm the exact document-submission purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Illinois · Indiana · Michigan · Minnesota · Ohio · Wisconsin

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Region 7 helpline

Official page read
Phone888-755-5580

BFCC-QIO appeal, quality-of-care and immediate-advocacy helpline for the listed region.

Fax

855-694-2929

Regional BFCC-QIO fax; confirm the exact document-submission purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Iowa · Kansas · Missouri · Nebraska

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — American Samoa local helpline

Official page read
Phone684-699-3330

Locally published helpline for American Samoa.

Fax

855-694-2929

Published regional BFCC-QIO fax; confirm document purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
American Samoa

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Guam local helpline

Official page read
Phone671-685-2689

Locally published helpline for Guam.

Fax

855-694-2929

Published regional BFCC-QIO fax; confirm document purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Guam

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Northern Mariana Islands local helpline

Official page read
Phone670-989-2686

Locally published helpline for Northern Mariana Islands.

Fax

855-694-2929

Published regional BFCC-QIO fax; confirm document purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Northern Mariana Islands

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Puerto Rico local helpline

Official page read
Phone787-520-5743

Locally published helpline for Puerto Rico.

Fax

855-236-2423

Published regional BFCC-QIO fax; confirm document purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
Puerto Rico

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commence Health BFCC-QIO — Virgin Islands local helpline

Official page read
Phone340-773-6334

Locally published helpline for Virgin Islands.

Fax

855-236-2423

Published regional BFCC-QIO fax; confirm document purpose.

Published hours

Monday-Friday, 9 a.m.-5 p.m. local time; Saturday, Sunday and holidays, 10 a.m.-4 p.m. local time. Voicemail is available 24 hours.

Product, plan and location

medicare
US Virgin Islands

Mailing address
BFCC-QIO Program, Commence Health, PO Box 2687, Virginia Beach, VA 23450

Published BFCC-QIO program mailing address.

The current program site identifies Commence Health; the legacy Livanta site redirects here. TTY relay 711. The fax is labeled for the selected region without a more specific document purpose. Online appeal and case-lookup services are separate from staffed hours.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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