Lucent Health

This is a self-funded plan administrator, so each employer plan differs: the provider number, claim address and payer ID printed on the member's ID card are authoritative. Providers page: for provider benefit and eligibility questions call (877) 214-2109. For precertification questions it says to call the provider number shown on the member's ID card. Eligibility is also checked in Availity Essentials by selecting Lucent Health as the payer.

Lucent's Precert Fax Form lists UM fax and UM phone. Providers can alternatively submit precerts online (precert.lucenthealth.com per the providers page). The form says claim or prior authorization denials should be appealed through Customer Service at 1-800-817-3056.

Printed on the Precert Fax Form as the route for appealing a claim denial or prior authorization denial through Customer Service. Verify against the member ID card for the specific plan.

Corporate headquarters line and fax listed on the Service Support contact page (shown as the number to call for immediate attention). Providers are asked to use the Service Support form for claims and eligibility topics. The LucentIDR email is for No Surprises Act Independent Dispute Resolution inquiries only.

Lucent Health provider portal functions are on Availity Essentials (choose Lucent Health as payer). Online precertification is at precert.lucenthealth.com per the providers page; a prior authorization/precertification list is on the same page.