Lucet

Lucet precertification line for BCBS of Alabama (including Southern Company) behavioral health. Prior authorization is required for ABA; other outpatient services may be reviewed retrospectively (use WebPass). Lucet physician help line: 855-339-9812.

Lucet benefits and eligibility line for BCBS of Alabama behavioral health members (or use WebPass). Claims inquiries go to BCBSAL.

Lucet line for Arkansas Blue Cross and Blue Shield commercial HMO/PPO, FEP (including State of Arkansas employees) and Medicare Advantage behavioral health precertification and benefit inquiries (or use WebPass). Claims and provider relations for ABCBS go to the plan.

Lucet precertification and customer service for Walmart associates' plan administered through Arkansas Blue Cross / Skai BCBS (Blue Advantage Administrators). PA required for PHP/IOP, inpatient, residential, TMS and ABA.

Lucet precertification line for Florida Blue behavioral health (PPO, HMO including Medicare Advantage, FEP, Medicare Preferred HMO) or use WebPass. Florida Blue Medicare Advantage medical necessity appeals go to Florida Blue at 877-842-9118.

Lucet benefits and eligibility line for Florida Blue behavioral health members (or use WebPass).

Lucet fax for applied behavior analysis (ABA) authorization requests. Florida Blue requests: Attn: FL ABA Request. BCBS of Kansas ABA requests may also call 877-563-9347 or use WebPass.

Lucet prior authorization and precertification for Blue KC behavioral health (Blue Care HMO, Preferred Care/BlueSelect PPO, ACA, FEP and PSHB) or use WebPass.

Lucet inpatient precertification and residential prior authorization for BCBS of Kansas PPO, EPO, SOK, FEP and Medicare plans (or WebPass). Routine outpatient services require no authorization; TMS goes to BCBSKS.

Lucet provider relations (credentialing/profile updates, rosters, support cases via the Lucet login) across health plan networks.

Lucet appeals fax and mailing address for standard behavioral health medical necessity appeals where Lucet is the appeal entity (e.g., Arkansas Blue Cross commercial, Walmart/Skai). Medicare and FEP appeals may go to the health plan instead; check the plan section.