Lucet precertification line for BCBS of Alabama (including Southern Company) behavioral health. Prior authorization is required for ABA; other outpatient services may be reviewed retrospectively (use WebPass). Lucet physician help line: 855-339-9812.
Option 2 precertification/organizational determination; option 1 benefits and eligibility
Menus can change. No live call verification is claimed.
Lucet line for Arkansas Blue Cross and Blue Shield commercial HMO/PPO, FEP (including State of Arkansas employees) and Medicare Advantage behavioral health precertification and benefit inquiries (or use WebPass). Claims and provider relations for ABCBS go to the plan.
commercial National contact — confirm product and location
Mailing address
Not researched for this route
Menu guidance in the source record
Option 2 precertification; option 1 benefits
Menus can change. No live call verification is claimed.
Lucet precertification and customer service for Walmart associates' plan administered through Arkansas Blue Cross / Skai BCBS (Blue Advantage Administrators). PA required for PHP/IOP, inpatient, residential, TMS and ABA.
Lucet precertification line for Florida Blue behavioral health (PPO, HMO including Medicare Advantage, FEP, Medicare Preferred HMO) or use WebPass. Florida Blue Medicare Advantage medical necessity appeals go to Florida Blue at 877-842-9118.
Lucet prior authorization and precertification for Blue KC behavioral health (Blue Care HMO, Preferred Care/BlueSelect PPO, ACA, FEP and PSHB) or use WebPass.
Lucet inpatient precertification and residential prior authorization for BCBS of Kansas PPO, EPO, SOK, FEP and Medicare plans (or WebPass). Routine outpatient services require no authorization; TMS goes to BCBSKS.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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