Luminare Health

This is a self-funded plan administrator, so each employer plan differs: the provider number, claim address and payer ID printed on the member's ID card are authoritative. Phone and fax printed on Luminare's Prior Authorization Request Form (HCM). The form says do not use it for appeals, eligibility, coverage verification or drug prior authorization. A 2022 location PDF lists the same HCM department phone and UM review fax plus main toll-free 800-223-3943.

Contact page: providers should contact Luminare Health via the Message Center on the secure portal or the phone number at the top of the member ID card, not via the website form. Claims go to the address listed on the member's ID card. No generic provider phone or fax is published on this page.

Aetna's Aetna Signature Administrators payer/TPA table lists Luminare Health (LuminareHealth.com) with payer ID 35182. This is an official Aetna document, not Luminare's own site; Luminare's own contact page says to submit claims to the address on the ID card, so confirm the payer ID on the card.