Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.
portal
Provider message center on secure portal (claims and inquiries)
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
commercial National contact — confirm product and location
Mailing address
Not researched for this route
Contact page: providers should contact Luminare Health via the Message Center on the secure portal or the phone number at the top of the member ID card, not via the website form. Claims go to the address listed on the member's ID card. No generic provider phone or fax is published on this page.
Payer ID 35182 (listed by Aetna Signature Administrators)
Search or secondary source
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
commercial National contact — confirm product and location
Mailing address
Not researched for this route
Aetna's Aetna Signature Administrators payer/TPA table lists Luminare Health (LuminareHealth.com) with payer ID 35182. This is an official Aetna document, not Luminare's own site; Luminare's own contact page says to submit claims to the address on the ID card, so confirm the payer ID on the card.
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Call preparation · editorial guide
Make the call count.
Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.
Have ready in your secure workspace
Portal name or transaction type
Error code and timestamp without patient data
Account administrator and transaction trace reference
Questions to resolve
Is this a portal permission, clearinghouse or payer issue?
What trace identifier is needed through the secure support channel?
How will the office confirm the issue is resolved?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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