DialClerk Directory

Health plans and insurers

MedStar Family Choice (Maryland)

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

provider services

Provider Relations (Maryland HealthChoice)

Official page read
Phone800-905-1722Fax

855-600-3077

Published email

mfc-providerrelations2@medstar.net

Published hours

Monday–Friday 8:30 a.m.–5 p.m.

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Menu guidance in the source record

Option 5

Menus can change. No live call verification is claimed.

Network provider education, inquiries, participation verification and credentialing status. After-hours messages returned next business day.

View source ↗ · Source checked 2026-10-25 · contact us provider line ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Provider customer service — claims status and eligibility

Official page read
Phone800-261-3371Published hours

Monday–Friday 8:30 a.m.–5 p.m.

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Claims status and eligibility status (Customer Services Dept). Electronic payer ID RP063 for Maryland HealthChoice (RP062 is DC).

View source ↗ · Source checked 2026-10-25 · provider relations page claim information and eligibility ↗ · claims, appeals and grievances page ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Referral and authorization questions — Care Management / Utilization Management

Official page read
Phone800-905-1722Fax

410-933-2274

Published hours

Not published in this record

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2 then 1 for Utilization Management; option 2 then 2 for Case Management

Menus can change. No live call verification is claimed.

Referral/authorization questions go to the Care Management Dept. Alternate fax 888-243-1790 is also listed.

View source ↗ · Source checked 2026-10-25 · contact page UM and CM prompts ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Pharmacy formulary and non-formulary medication requests

Official page read
Phone410-933-2200Fax

410-933-2274

Published hours

Not published in this record

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Physicians call or fax medication requests with supporting clinical documentation.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

ECHO Health EFT/ERA enrollment changes

Official page read
Phone440-835-3511Published hours

Not published in this record

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Changes to ERA enrollment or distribution via ECHO Health; website problems 800-317-3523.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member services (Maryland)

Official page read
Phone888-404-3549TTY phone800-508-6975Published hours

Monday–Friday 8:30 a.m.–5:00 p.m.

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Member line; TTY 800-508-6975. Not for provider claims.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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