DialClerk Directory

Other healthcare organizations

MRO (Medical Records Online)

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

provider services

Requester services / status

Official page read
Phone610-994-7500

MRO requester assistance, automated or representative status, and invoice payment.

Fax

610-962-8421

Completed forms or documents updating an existing MRO request; include request ID when available.

Published email

requestinformation@mrocorp.com

Questions, status and completed-form updates for patients and healthcare providers.

Published hours

Mon-Fri 8:30am-8pm ET

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current MRO requester hub publishes phone status and payment assistance and requestinformation@mrocorp.com for patient/provider questions. Fax 610-962-8421 is specifically for completed forms updating an existing request; include request ID when available. Follow the applicable facility authorization instructions for new requests. Attorneys, retrieval and insurance requesters have a separate advocate mailbox; MediCopy-branded requests/invoices are directed to medicopy.net.

View source ↗ · Source checked 2026-10-22 · Current requester-audience routing ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Requester invoice payments — phone and check remittance

Official page read
Phone610-994-7500Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
MRO P.O. Box 6410 Southeastern, PA 19398

Check payments payable to MRO; include invoice number.

Current requester hub explicitly accepts payments by phone, Requester Central with tracking code/request ID, or mailed check payable to MRO with invoice number. This postal address is for payments, not authorization or record requests.

View source ↗ · Source checked 2026-10-22 · mro contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Requester Portal — enrollment for other/high-volume requesters

Official page read
Phone

No phone listed for this route

Published email

requesterportal@mrocorp.com

Sign up for MRO Requester Portal access.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current All Other Requesters section publishes this enrollment mailbox for MRO Portal access to upload requests, track, pay and download records. It is an access/enrollment mailbox, not general patient-record submission.

View source ↗ · Source checked 2026-10-22

Report an update

email other

Attorney, retrieval and insurance requester support — bulk status

Official page read
Phone

No phone listed for this route

Published email

requesteradvocate@mrocorp.com

Questions and request status for attorneys, retrieval and insurance requesters; bulk status checks.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current Contact page assigns questions/status for attorneys, record-retrieval and insurance requesters to this address; the current requester hub additionally assigns bulk-request status checks. The visible text spells requesteradvocate correctly even though one page button mailto has a typo; the discrepancy is retained as a source issue.

View source ↗ · Source checked 2026-10-22 · mro requester hub ↗

Report an update

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice