DialClerk Directory

MRO (Medical Records Online)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Requester services / status

Official page read
Phone610-994-7500

MRO requester assistance, automated or representative status, and invoice payment.

Fax

610-962-8421

Completed forms or documents updating an existing MRO request; include request ID when available.

Published email

requestinformation@mrocorp.com

Questions, status and completed-form updates for patients and healthcare providers.

Published hours

Mon-Fri 8:30am-8pm ET

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current MRO requester hub publishes phone status and payment assistance and requestinformation@mrocorp.com for patient/provider questions. Fax 610-962-8421 is specifically for completed forms updating an existing request; include request ID when available. Follow the applicable facility authorization instructions for new requests. Attorneys, retrieval and insurance requesters have a separate advocate mailbox; MediCopy-branded requests/invoices are directed to medicopy.net.

View source ↗ · Source checked 2026-10-22 · Current requester-audience routing ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

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For the people making the calls

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on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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