Care management and transportation

Corporate administration. Members and medical facilities should use their plan-specific transportation channel. The corporate marketing mailbox is listed separately.

Dedicated escalation route for medical providers assisting NH Healthy Families Medicaid members. Member ride scheduling and WellSense use different contacts. Guide effective October 17, 2025 remains linked from the plan’s current member resources.

Current quick guide lists routine, urgent and after-hours non-emergency transportation and family/friends authorization at this number. Scheduling notice requirements are not telephone wait times.

Plan-specific scheduling. Current page updated September 25, 2026; its designated resource guide confirms staffed availability.

The Iowa HHS Ride Services table assigns this phone to MTM for Iowa Medicaid fee-for-service. It is a member transportation scheduling/change route, not a national booking or clinical authorization line. Rides depend on the member’s applicable transportation benefit; confirm plan, eligibility, appointment and advance-notice requirements with the broker. Current Iowa HHS lists MTM as the fee-for-service broker. No managed-care transition date is applied to this FFS route.

The Iowa HHS Ride Services table assigns this phone to MTM for Iowa Total Care Medicaid. It is a member transportation scheduling/change route, not a national booking or clinical authorization line. Rides depend on the member’s applicable transportation benefit; confirm plan, eligibility, appointment and advance-notice requirements with the broker. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

The Iowa HHS Ride Services table assigns this phone to MTM for Molina Healthcare of Iowa Medicaid. It is a member transportation scheduling/change route, not a national booking or clinical authorization line. Rides depend on the member’s applicable transportation benefit; confirm plan, eligibility, appointment and advance-notice requirements with the broker. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

The current Wellpoint member page explicitly assigns this number to MTM non-emergency medical transportation for Iowa Health Link members; the current provider manual calls it Reservations (Non-Waiver Member Line). This is not the facilities/waiver or transportation-provider contracting number. The member page lists scheduling Monday–Friday7:30am–6pm (timezone not stated there), while the current manual contact block says Monday–Friday7am–6pmCentral. Hours remain blank pending resolution of the different opening times. Confirm the member’s applicable benefit; the manual title including Hawki does not establish Hawki NEMT eligibility. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

Wellpoint’s current member transportation page and transition notice explicitly identify this phone for ride status. The provider manual labels it Ride Assist (Where’s My Ride) and directs HCBS waiver participants here to review a previously requested reservation. It is not the transportation-provider contracting line or a universal Iowa status number. Confirm exact member plan and existing reservation; no status-line hours inferred from a scheduling-hours block. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

The currently linked Wellpoint provider manual, printed page 23 (PDF page 25), labels this number Facilities Line (Waiver Member Line) and gives it for scheduling HCBS waiver transportation. It specifically discusses Elderly, Intellectual Disability, Physical Disability and Brain Injury waiver transportation under the member’s LTSS contract and person-centered plan. Medical, dental and behavioral-health transportation must use the state-plan NEMT benefit rather than duplicate waiver billing. This route does not authorize benefits or establish eligibility for every waiver member.

The currently linked Wellpoint manual, printed pages 23 and 69 (PDF pages 25 and 71), identifies this as the Transportation Provider Line and the contact for contracting with MTM to provide reimbursable NEMT. It is not a member ride-status number. The adjacent fax is labelled Transportation Provider Fax; the reviewed source does not specify particular forms, medical records, clinical authorizations or member reservation requests accepted by fax. Confirm document purpose before sending. This is a Wellpoint Iowa vendor workflow, not all MTM contracts.

Nevada Medicaid’s March 2026 flyer, distributed in Web Announcement 3882 dated April 2, 2026, assigns MTM scheduling/rescheduling to urban health-plan and fee-for-service members and to rural fee-for-service members. Rural managed-care members are directed to their health plan (CareSource or SilverSummit in this flyer), not universally to this phone. Starting January 1, 2026 most rural Medicaid members moved from fee-for-service to health plans; that statement does not establish any individual member’s enrollment or benefit. Confirm origin/destination and medically necessary out-of-area travel when booking. For concerns the flyer first directs urban/fee-for-service members to MTM; rural concerns have separate SafeRide/plan guidance.