NCH Healthcare System

For patients, guarantors and office staff with questions about NCH hospital bills, payments, workers' compensation or auto-claim carrier details, and estimates for scheduled services. The page also lists toll-free 800-436-8454 for the same department. Physicians and other providers bill separately. Not for clinical questions or insurance prior authorization.

Plain-language summary of the NCH Financial Assistance Policy names Patient Accounts Customer Service (239-624-6400 or 800-436-8454) for free copies of the policy and application by mail or email. Eligibility is determined by NCH under its policy (income, family size, assets, residence in the NCH service area); nothing here establishes eligibility.

NCH billing page states staff can take applications and help patients apply for Medicaid or local county assistance programs; call this number or ask registration staff. Not an eligibility determination line for Florida Medicaid.

NCH Business Center Health Information Management. Patients can also use MyChart or the Datavant online request; attorneys and insurers are directed to ChartSwap. Mail, fax or email requests need the Consent for Release of Medical Information form and a photo ID copy. Copy fees may apply except for continuing-care provider requests.

NCH admitting page says appointments should be scheduled in advance through the centralized scheduling department. Use for scheduling; it is not a transfer center or prior-authorization line.