DialClerk Directory

NCH Healthcare System

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient accounts / hospital billing customer service

Official page read
Phone239-624-6400

Billing questions, phone payments, estimate requests for scheduled tests or procedures.

Published hours

Monday–Friday 8:00 a.m.–4:30 p.m. (time zone not stated on page; facility is in Eastern Time)

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

For patients, guarantors and office staff with questions about NCH hospital bills, payments, workers' compensation or auto-claim carrier details, and estimates for scheduled services. The page also lists toll-free 800-436-8454 for the same department. Physicians and other providers bill separately. Not for clinical questions or insurance prior authorization.

View source ↗ · Source checked 2026-10-24 · Pay Your Bill page lists 239-624-6400 for billing questions and phone payment ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance policy and application requests (Patient Accounts customer service)

Official page read
Phone800-436-8454

Request financial assistance policy/application copies and ask about the program.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Plain-language summary of the NCH Financial Assistance Policy names Patient Accounts Customer Service (239-624-6400 or 800-436-8454) for free copies of the policy and application by mail or email. Eligibility is determined by NCH under its policy (income, family size, assets, residence in the NCH service area); nothing here establishes eligibility.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Medicaid / county assistance program application help

Official page read
Phone239-624-3600Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

NCH billing page states staff can take applications and help patients apply for Medicaid or local county assistance programs; call this number or ask registration staff. Not an eligibility determination line for Florida Medicaid.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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