DialClerk Directory

Medicare and Medicaid

New Mexico Medicaid (HCA / Turquoise Care)

Phone, published email, fax, addresses and the next step for your office.

3 contact routesNo directory research calls placed

provider services

Providers - Call Us / Chat (HCA)

Official page read
Phone800-299-7304Published email

NM.Providers@hca.nm.gov

Published hours

Agent hours conflict: 7-5 vs 7-6:30 MT; automated 24/7

Product, plan and location

medicaid
New Mexico

Mailing address

Not researched for this route

Page also links 1-800-283-4465 for provider enrollment under Medical Assistance Division.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Automated Voice Response System (AVRS)

Official page read
Phone833-684-0903Published hours

Not published in this record

Product, plan and location

medicaid
New Mexico

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Conduent FFS pharmacy point-of-sale help desk

Official page read
Phone800-365-4944

Point-of-sale help desk for pharmacies billing New Mexico Medicaid fee-for-service through Conduent.

Published hours

Not published in this record

Product, plan and location

medicaid
New Mexico

Mailing address

Not researched for this route

Menu guidance in the source record

For preferred-drug-list questions, the current HCA provider overview specifies option 3.

Menus can change. No live call verification is claimed.

HCA lists this number in its fee-for-service pharmacy section under “For Pharmacies,” separate from member/provider general service and managed-care pharmacy contacts. The pharmacy benefit page and current provider overview corroborate the Conduent desk. Hours, fax and pharmacy-specific email are not published in the retained current pages.

View source ↗ · Source checked 2026-10-22 · Current HCA provider overview and option 3 for PDL questions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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